Return Policy

Welcome to our online store. This policy outlines the terms and conditions governing product returns and exchanges for our customers, in compliance with the Saudi E-Commerce Law and its Implementing Regulations.

1. Return & Exchange Timeframe

• Returns & Exchanges (Change of Mind): Customers have the right to request a return or exchange within 7 days from the date of receiving the order.
• Defective or Non-Conforming Products: Customers are entitled to request a return or exchange if a manufacturing defect is found or if an incorrect item was shipped within 7 days from the date of receipt.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The item must be in its original condition, packaging, and unboxing state as received.
• The item must be unused, unworn, and unopened (except for reasonable visual inspection to ensure its integrity).
• All original tags, labels, accessories, and promotional gifts included with the order must be intact and undamaged.
• The original purchase invoice or electronic order confirmation must be provided.

3. Return and Exchange Process

1. Submit Request: Initiate a return or exchange request by logging into your account on our website (under "My Orders") or by contacting Customer Service, detailing the reason and attaching photo evidence.
2. Review & Approval: Your request will be reviewed within 24 to 48 hours. Upon approval, you will receive a return shipping label or instructions for dropping the package off at a partner branch.
3. Hand Over Shipment: You must hand over the item to the designated courier company within 3 business days from the date the return label is issued.
4. Inspection & Processing: Upon arrival at our warehouse, the returned product will undergo a quality inspection. Once approved, the exchange will be processed or the order will be canceled and referred to our Refund Policy.

4. Shipping Costs and Fees

• Defective Items or Order Errors: The store covers all return and reshipment shipping costs. No fees will be charged to the customer.
• Returns due to Customer Choice (Change of Mind):
• Via Partner Store / Branch: Completely free of charge with no deductions from the returned item's value.
• Via Shipping Couriers: A return label fee of SAR 20 will be deducted from the total refundable amount.
• Exchanges due to Customer Choice: The customer is responsible for the shipping fee to return the original item as well as the shipping fee for delivering the new replacement item.

5. Exchange Terms & Procedures

• Replacement Availability: If the replacement item is available, it will be dispatched as soon as the returned item is received and inspected.
• Price Difference: If the replacement product is of higher value, the customer must pay the price difference prior to shipment. If it is of lower value, the difference will be credited to the customer’s store wallet or refunded according to our policy.
• Item Out of Stock: If the requested size or item is unavailable, the customer may choose an alternative item or request order cancellation and a financial refund in accordance with our Refund Policy.