Refund Policy

Welcome to our online store. This policy specifies the terms and conditions for customer refunds, in accordance with the E-Commerce Regulations in the Kingdom of Saudi Arabia.

1. Processing Refund Requests

• Refund processing begins immediately after the store receives the returned product, inspects it, and verifies that it meets the return conditions (the product must be in its original condition and unused).
• In the event of order cancellation prior to shipping, refund processing begins immediately upon confirmation of the cancellation request.

2. Refund Options & Timeframes We offer two options for receiving refunded amounts after an eligible return:

• Store Wallet: Refunded amounts are credited to your store wallet immediately and free of charge upon accepting the item. Wallet balances are non-transferable to cash and are used exclusively for future orders and purchases.
• Original Payment Method (Credit Card / Mada / Apple Pay): Refunded amounts are returned to the same bank account or card used for purchase within 7 to 10 business days (duration may vary slightly depending on the issuing bank's policy).
• Cash on Delivery (COD) Orders: Refunded amounts are transferred to the customer's official bank account within 7 to 10 business days from the date of providing us with bank details (account holder name, IBAN, and bank name).

3. Deductions & Non-refundable Fees

• Non-refundable Fees: Original shipping fees paid upon order placement and "Cash on Delivery" service fees (20 SAR) are for services already rendered and are non-refundable.
• Return Shipping Fees:
• Returns via Branch / Partner Store: The full value of returned products is refunded with zero deduction.
• Returns via Shipping Company / Courier: A fee of 20 SAR (cost of the return shipping label) is deducted from the total refunded amount.

4. Effect of Partial Returns on Promotional Offers When purchasing under volume discounts or bundle offers (e.g., "Buy 2 and get 50 SAR off"):

• In case of a partial return (returning one item and keeping the rest), the promotional discount is automatically canceled.
• The price of the item kept by the customer is recalculated at its original pre-discount price, and only the remaining balance is refunded after adjusting the difference and deducting return fees.

5. Cancellations & Shipping Delays

• When canceling an order before it is processed or shipped, the full paid amount including shipping fees is refunded via the original payment method.
• If delivery is delayed for more than 15 days beyond the specified date without prior agreement, the customer has the right to cancel the order and receive a full refund of the paid amount and delivery fees without any deductions in accordance with regulations.