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FENIX SURGIT

Privacy Policy

Welcome to our online store. We attach great importance to the privacy of your data, and we are committed to protecting your personal information and ensuring a safe and reliable shopping experience in accordance with the highest standards of transparency.


1. Information We Collect In order to provide you with the best service and successfully complete your orders, we may ask you to provide certain personal data when registering or purchasing, including:

  • Personal Data: Full name and delivery/shipping address.
  • Contact Data: Phone number and email address.
  • Payment and Order Data: Order details and the selected payment method (without storing your confidential credit card details).


2. How We Use Your Data We use the data we collect exclusively for the following purposes:

  • Processing your orders and shipping shoes and purchases to your address.
  • Sending order status updates and delivery-related notifications.
  • Providing technical support and answering your inquiries via customer service.
  • Improving the shopping experience and developing store services.


3. Data Security We are keen to apply the latest technical and security measures to protect your personal information from unauthorized access, modification, or disclosure. We guarantee that your data will be handled with complete confidentiality and security.


4. Data Sharing with Third Parties We are committed to not selling, renting, or sharing your personal data with any external parties for marketing purposes. Data is shared exclusively with our trusted partners solely for the purpose of completing your order, such as:

  • Shipping and Delivery Companies: To deliver the shipment to your address.
  • Approved Electronic Payment Gateways: To process payments securely.


5. Marketing Communications and Notifications We do not send you any promotional messages or special offers via email or text messages unless you give your consent. If you wish to stop receiving these messages, you can use the "Unsubscribe" link available at the bottom of any message or contact customer service to stop them immediately.


6. Account Management and Data Retention

  • We coordinate the retention of your data only for the period necessary to fulfill your orders and service you.
  • You can modify your personal data at any time by logging into your store account.
  • If you wish to close your account and delete your data from our store, you can easily submit a request by contacting the technical support team, and we will execute your request.


7. Contact Us If you have any inquiries or questions about the privacy policy and how your data is handled, we are happy to have you contact us via: